I'm Mitch, a software engineer currently working at UPMC Health Plan.
Summary
- Innovative software engineer with 3 years of professional development experience
- Excellent troubleshooting and problem-solving skills with 6 years in IT support experience
- Proven ability to learn quickly and adapt to new challenges
Work Experience
Software Engineer
August 2015 – June 2018
Rivers Agile – Canonsburg, PA
Provided full-stack web application development for clients in a variety of industries
- Developed a referral management application for Arcadia Healthcare Solutions, utilizing Ruby on Rails, React, Redux, and Typescript
- Focused on API development and database architecture for Wellsite Report, a project management and reporting suite, using Ruby on Rails and AngularJS
- Continued to provide support and build new features for 360fly Director as the sole developer remotely
- Coordinated in sprint planning, feature estimates, code reviews, and deployments
- Adhered to agile methodology and workflow
Software Engineer Consultant
August 2015 – July 2016
360fly – Canonsburg, PA
Assisted in development of 360fly Director, a 360-degree panoramic video and image editor for desktop platforms with React, Redux, Node.js, and Electron
- Core member of the desktop team; Initially focused on Windows-specific issues
- Coordinated feature releases with the commercial launch of both the HD and 4K cameras
- Brought the desktop application up to feature parity with the existing mobile platforms
- Created FFMPEG and Exiftool integrations to facilitate video and image editing capabilities
- Improved equirectangular video export performance to YouTube and Facebook platforms
- Built Windows packaging pipeline and installer for application releases with the WiX Toolset
Support Center Analyst
January 2013 – August 2015
Excela Health – Greensburg, PA
Provided EMR (electronic medical record) application and level 1 technical support to medical staff and patients
- Assisted medical staff with Allscripts, Cerner, McKesson STAR, and Sunquest issues
- Assisted patients with their online medical records in the FollowMyHealth system
- Managed user accounts in Active Directory and application instances in Citrix
- Ran and maintained system backups at scheduled intervals in McKesson STAR
- Periodically led technician team meetings
- Recorded all issues in HelpSTAR and ServicePro ticketing systems
Help Desk Technician
May 2009 – May 2012
Saint Vincent College – Latrobe, PA
Provided level 1 technical support to students, faculty, and professors
- Resolved general computer, printer, and network related issues for faculty members
- Assisted professors and students with classroom technology
- Serviced student personal laptops
- Replaced faulty hardware and consulted with hardware vendors when required
- Imaged school machines with Windows Deployment Services
- Recorded all issues in SupportSuite and KACE ticketing systems
Technologies & Software
Languages:
Ruby,
JavaScript,
HTML,
CSS
Frameworks:
Ruby on Rails,
React,
Redux,
Typescript,
AngularJS,
Electron,
Node.js
DevOps:
Git,
Docker,
AWS
Tools:
Visual Studio Code,
Visual Studio,
GitHub,
JIRA
Education
B.S. Computing & Information Science
Graduated 2012
Saint Vincent College – Latrobe, PA
Concentration: Computer Science