I'm Mitch, a software engineer currently working at UPMC Health Plan.


  Summary


  • Innovative software engineer with 3 years of professional development experience
  • Excellent troubleshooting and problem-solving skills with 6 years in IT support experience
  • Proven ability to learn quickly and adapt to new challenges

  Work Experience


Software Engineer - Inter June 2018 – Present
UPMC Health Plan – Pittsburgh, PA


Software Engineer August 2015 – June 2018
Rivers Agile – Canonsburg, PA

Provided full-stack web application development for clients in a variety of industries

  • Developed a referral management application for Arcadia Healthcare Solutions, utilizing Ruby on Rails, React, Redux, and Typescript
  • Focused on API development and database architecture for Wellsite Report, a project management and reporting suite, using Ruby on Rails and AngularJS
  • Continued to provide support and build new features for 360fly Director as the sole developer remotely
  • Coordinated in sprint planning, feature estimates, code reviews, and deployments
  • Adhered to agile methodology and workflow

Software Engineer Consultant August 2015 – July 2016
360fly – Canonsburg, PA

Assisted in development of 360fly Director, a 360-degree panoramic video and image editor for desktop platforms with React, Redux, Node.js, and Electron

  • Core member of the desktop team; Initially focused on Windows-specific issues
  • Coordinated feature releases with the commercial launch of both the HD and 4K cameras
  • Brought the desktop application up to feature parity with the existing mobile platforms
  • Created FFMPEG and Exiftool integrations to facilitate video and image editing capabilities
  • Improved equirectangular video export performance to YouTube and Facebook platforms
  • Built Windows packaging pipeline and installer for application releases with the WiX Toolset

Support Center Analyst January 2013 – August 2015
Excela Health – Greensburg, PA

Provided EMR (electronic medical record) application and level 1 technical support to medical staff and patients

  • Assisted medical staff with Allscripts, Cerner, McKesson STAR, and Sunquest issues
  • Assisted patients with their online medical records in the FollowMyHealth system
  • Managed user accounts in Active Directory and application instances in Citrix
  • Ran and maintained system backups at scheduled intervals in McKesson STAR
  • Periodically led technician team meetings
  • Recorded all issues in HelpSTAR and ServicePro ticketing systems

Help Desk Technician May 2009 – May 2012
Saint Vincent College – Latrobe, PA

Provided level 1 technical support to students, faculty, and professors

  • Resolved general computer, printer, and network related issues for faculty members
  • Assisted professors and students with classroom technology
  • Serviced student personal laptops
  • Replaced faulty hardware and consulted with hardware vendors when required
  • Imaged school machines with Windows Deployment Services
  • Recorded all issues in SupportSuite and KACE ticketing systems

  Technologies & Software


Languages: Ruby, JavaScript, HTML, CSS
Frameworks: Ruby on Rails, React, Redux, Typescript, AngularJS, Electron, Node.js
DevOps: Git, Docker, AWS
Tools: Visual Studio Code, Visual Studio, GitHub, JIRA

  Education


B.S. Computing & Information Science Graduated 2012
Saint Vincent College – Latrobe, PA
Concentration: Computer Science